Poor quality products. Purchased Moncler changing bag within a week the stitches came off the handle. Emailed customer service stated to send bag back for inspection. Sent by special delivery had no confirmation of them receiving the bag. I had to chase up which took about a week. Finally sent a new bag which was poor quality as well had to sent it back. They don’t do any quality control on the products. Customer service is disgustingly very poor. Finally got a refund of the product also delivery charges. They did not pay any compensation for the inconvenience caused left me without a bag for a month. They said it’s Moncler fault by sending them the defaulted bag. They should take responsibility of carrying out product quality checks. I wanted to share my experience with you all so your aware of it.