On 26-12-2019 from the Netherlands I placed an order for Mallet London sneakers. Opted for a fast delivery and paid extra for it with iDeal. I still have received nothing!! Month later!!! I have called several times (again costs), they claiming no payment received. The proof of payment is there (see attachment). My bank has also confirmed that the amount has been received. They do not solve the problem and blame other parties while there is evidence that it has been paid. Very unprofessional work and I have lost my €200,-. My last e-mail has been sent and if nothing is resolved, my complaint will go to the policy and ECC European Consumer Centre. People be careful!!