This has to be the worst purchase I have made along with the worst customer service I have ever experienced. I would NOT recommend this company, service or goods to anyone. The letters were cut badly and no fixative or template was sent to place them on a wall. I chased them numerous times to ask for the fixative and template only to be told the courier was delivering them the next day. Once they take your payment they couldn't care less about the quality of the items they supply or the service they deliver. I asked for a refund but was denied one. Had I been aware of other reviews i would have avoided using desigasign.co.uk. Shoddy, absolutely shoddy.