I too had an initial 5 star rating for DRS, but having my train cancelled 5 times in a 2 week period in July, DRS did not notify any of them, so the true value was shown. Emailed the helpline and they had no record of cancellations but would look into it...........still waiting. There is no need to use DRS as www.recenttraintimes.co.uk provides ALL the identical information & more (cancellations, % time late etc) for FREE and it's almost LIVE. I cancelled my Paypal future payment & this automatically cancelled my DRS subscription immediately, but it still had a month to run. DRS did honour this & reinstated as they agreed that I had not actually cancelled the DRS subscription itself. DRS is a service that you can carry out for yourself for free.