I find it strange that it's called Debenhams insurance when it is nothing to do with the company, Eldon insurance just use the Debenhams name, maybe because it is a popular respected brand? Another point to note is before you take out the insurance certain things should be made clearer, such as unless you read the small print you will not know that you are NOT entitled to drive another vehicle, not even third party so if you are doing this right now YOU NEED TO STOP...because you are NOT insured this also applies to Go Skippy because it is the same company) also you should be made aware that you can only change your vehicle twice or your policy will be cancelled, and you will have to take out a brand new policy which means you will lose any no claims bonus you have gained for that year and also have to pay out again. I myself have not had any problems with them really but they are a little bit sharp on the phone, sometimes a little rude it's the same company that runs GoSkippy.