"Well and truly conned
We instructed Data Recovery Specialists, Penarth Branch, to recover the data from our Maxtor portable hard drive. It had just fallen off the edge of a desk onto a carpet. That's all. We were charged £540 up front and a no data-no fee agreement. We received a parcel from Fields Data Recovery containing our Maxtor portable hard drive. It rattled with loose components inside. There was no letter or anything with it. This was not the company we had instructed, but when we contacted them they told us that Data Recovery Specialists outsource the work to them. Data Recovery Specialists are obviously not specialist enough to do the work themselves, so why are they calling themselves specialists in data recovery???We contacted Data Recovery Specialist and they simply said they could not recover the data. We asked for our money back. They said you can't have it back. We reminded them of their No data-No fee promise. The company officer replied you did not read the small print then. We feel we have been conned.
I would not touch either of these firms with a barge pole if I were you.
We have reported both firms to Trading Standards and are pursuing a claim."