Chelsea
I ordered two black masks 2 weeks ago, and received one over a week later. Not only that but the invoice was totally wrong stating I had only bought one, not two. I had to contact them myself to get this rectified, no response for 6 days. I had to re contact them again, to be told they are now out of stock (so they were clearly out of stock when ordered else why would they only send one mask) and to wait until the back order which is due beginning of October. Not acceptable, companies are quick to take peoples money for goods yet do not deliver them (literally!!!). I wouldn’t recommend this site again and I will avoid in the future. They should be firstly reimbursing my postage at the very least, but sending me the second mask free as a good Will gesture and refunding me the cost! But they have offered me nothing just a fake apology which doesn’t mean anything.
3 years ago
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