The return process is certainly not hassle free as advertised on your website! I returned a leotard for exchange, which you received on August 5th. I am still waiting to receive the new item after multiple emails/online chats with very poor customer service responses (telling me I need to have more patience!!) I was advised a week ago by email that the exchange had been processed and sent out as 24 hour delivery. Still no sign of the item 7 days later! A month to process an exchange is unbelievable - most definitely not hassle free and not worth all the time wasted spent on chasing. Initial order placed in July and it's now September trying to get resolution. Not sure what is happening at Dance Direct, but if you are so short on staff and can't meet customer demands, you are at risk of losing customers. Other companies are managing despite covid restrictions.