After seeing good reviews for this website I felt confident to get a cylinder from them. How wrong was I.... Ordered the cylinder on the 17th December 2018, was expecting it on the 20th, nothing arrived. After emailing Trevor I was told it was signed for at 8.15 on the 20th Dec. My lad waited in all day but nothing came. When I put this to Trevor, I have been told briefly he will look into it, but even with continuous emailing to Trevor and with the exception of Christmas holidays, I have heard nothing and he has now gone silent on me. On the 2nd January I used PayPal resolution centre to contact him and as yet still heard nothing. I am giving him until Tuesday to confirm a refund will be given or I will be forced to escalate the case with PayPal. I am saddened that this has happened and that Trevor cant respond to an email even if Trevor genuinely believes in his eyes that I have the cylinder, to which I can only assure him I have not if he would allow me to. Plus he has not given me any courier details or shown me any prove of signature. I would love to be putting a counter review to this on the web tomorrow as this is sadly the 1st poor review I have had to give a company. However, Trevor has not done himself any favours and people need to know what they may be dealing with. Phil Smith