Gemma West
I bought a half pint glass and when it arrived it was a pint glass. I was told that half pints are now no longer stocked but they would be happy to give me 60% reduction to keep the wrong one. I have accepted this 3 times now and have had no reply and obviously no refund. Not a great service.
Helpful Report
Posted 9 months ago
A mistake was made in shipping the wrong glass, but we did communicate with the customer; offered a choice in resolution. The customer opted for a discount and to keep the glass that they had received. We honoured the refund. Sincere apologies for a genuine mistake - but we did communicate and resolve.
Posted 8 months ago
MECATEK LIMITED is rated 4.87 based on 238 reviews

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