Gillian Ashwood
The hip flasks were of a decent standard. However, it stated online that they would come in a silk lined presentation box. This is not the case. I emailed the supplier who did reply but basically said that they couldn't/wouldn't source boxes and that the description online was incorrect. This is a shame as they boxes they arrived in are not exactly gift box material so i will now have to buy additional boxes to put my bridesmaids gifts in.
Helpful Report
Posted 1 year ago
It's disappointing to have received this review. We were honest in our admittance of a description error [this was changed instantly] and had responded immediately, even though our office were closed.

We had left it with the buyer that whilst our normal suppliers were unable to provide us with a silk-lined gift box for this particular shape of hip flask, we were going to explore other options and that this would take a few days.

We have never had a couldn't/wouldn't attitude and this is particularly upsetting. We have a can-do approach and were on the case. It's a shame that the buyer wasn't a little more patient to allow us to resolve this error.

However, we are pleased that the buyer was happy with the hip flasks themselves.
Posted 1 year ago
MECATEK LIMITED is rated 4.87 based on 238 reviews

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