Ordered two pairs of made to measure pinch pleat curtains totalling almost £500, firstly one curtain arrived without hooks so we had to wait another week for those to arrive before we could put them up (no apology), only to find that they aren't really made to measure as they didn't fit. They were too short and did not match our specifications when we ordered them. I complained to their 'customer service' team, by email as you can't ring them, to be told that they have a policy of tolerance within 300mm of the order, and - this is a copy from the email they sent me "if we were to have the curtains replaced they would still arrive the same"!!! They offered to give us a "substantial discount" to have them remade, however the previous quote from them didn't really give us confidence, and why should we pay for their mistake anyway? We sent a further 6 emails to them asking for a better solution and never received a reply, so raised it with PayPal and have now received a refund. I would never recommend this company to anyone and would have given zero stars if that was an option, it was a thoroughly stressful and disappointing experience.