"Dishonest liar, CurrysPCWorld has no respect for anyone and anything!
It has been an absolutely speechless，disgraceful and shameful customer experience at Harlow branch.
I visited the Harlow branch of CurryPCWorld Three weeks ago to look for a TV, the store staff persuaded me very hard to buy one of their 55-inch TV by offered me 100 pounds in-store voucher after the purchase, plus 200 pounds cashback by taking the TV & broadband package. I was looking to buy a TV anyway but I had my own provider with SKY already.
Eventually their hard sales convinced me; I switched to Virgin with three of my original monthly rate with SKY from them. Finally I got told that in order to give me the £200 pounds cashback, they would still need to add the home phone service on my package which their system did not has the option to do it, so they advised me to sign the TV & broadband package first, come back within a week to re-add the home phone.
I did what they said and returned back to the store in two days, one of the managers and staff served me but seems had no idea what I have been offer. After hours of explanation and effort to try to add the so call home phone to my package, but was failed at the end. They then advised me another solution by get the TV of the day, and back home to call up Virgin to add the home phone myself, obtain the full package prove then wait for 21 days to make the £200 pounds claim. They were also confident and promised firmly in front of me that I’d automatically grand the 100 pounds in-store voucher after 21 days of the TV purchase which I believed and did what they told me to do.
I guess all of you figure out the ending now. Yes, when I came to make the claim after 21 days, it ends up the claim is ineligibly to me because I called Virgin myself but not taking the full package from them directly. I called the customer service then got transferred to the store, a lady on the phone said there was never a deal of 100 pounds in-store voucher, she never heard about that and obviously I am not entitled to anything…
I am totally shock and speechless, I did whatever they told me to do but end up as it is a lie. They can make things up so easy just to talk you to buy and take that they want you to.
This company and their staff has no respect to anyone and anything, but to sell you things, I wish that I could give ZERO stars, the whole customer experience is disgusting."