"Avoid using this company and please read their terms and conditions which void what they market and sell!
I used them for my wedding in June and the car broke down before picking me up. No alternative transport was offered and the vehicle was 'temporarily fixed' by a member of public who spotted the breakdown. The owner (Simon) was rude and had no customer service skills whatsoever. I was told not to call the company for a car update and wait.
Fourth minutes later, I was late to the wedding venue! The schedule for the morning was ruined and had a knock on effect to our photography time. 99% of our photos show the car broken down and most of the images are cropped as it was positioned partly in the hedge.
The complaint resolution from this company has been dire and non-existent. I have emailed, called and even posted a letter to request a refund. I had to wait 4 weeks in total just for the driver to return from his holiday to confirm details from the day and a week for Simon to take his holiday. After this Simon was busy fixing other mechanic failures but was the only one who could resolve customer complaints. I was told by staff at Cupid Carriages to wait for a response.
In the end (3 months later), and after consulting Citizens Advice I contacted my bank and have since been issued a refund. Please be careful if you are using this company. They do not seem to care about the importance of weddings or the consequence of providing vintage cars which are either prone to breakdowns or not properly maintained. Their attitude to something going wrong is that 'you have agreed to the terms and conditions' which in my opinion is neglectful of service and ownership to the situation."