I have admired Cult Beauty from a distance for a long time and placed my first order 9 days ago. I usually order from SpaceNK and Victoria Health and their customer service (e.g. delivery time is amazing). Cult Beauty didn't process my order for almost 3 days (slow but I could deal with it). It's now been 6 days since my order was updated from "shipping processed". I emailed them nearly three days ago to see what's going on and haven't heard anything back. I tried to call twice this morning and their service went to voice mail. I think I'm right in saying that, in this day and age, it's not normal to wait 9+ days for a domestic order to arrive (FYI, I live in Central London if that means anything). The last time I ordered with standard shipping from Victoria Health, my order was somehow with me the following day! I still haven't received my order and wish I had read the other similar reviews before I placed it - this seems to be a longstanding pattern which makes me even more frustrated! I won't use Cult Beauty again, even if they have a tempting offer, and will recommend that my friends don't use them either. The beauty industry is uber competitive and their service is appalling compared to their rivals. Yes they stock cool brands, but so do others. What a shame.