go to cuba every year, last year was a nightmare trying to get tourist card direct from cuban embassy by post, as i forgot to enclose sae. no replies to email unable to contact by phone in the end had to employ a visa agent in london to go and collect it such heartache. this year tried cubavisa...fantastic.. so easy to complete online no hassle with copies of invoices for hotels, flights. chose the special delivery option and had them back in 48hrs and i was kept informed of progress all the way through the process. painless... will definitely use cuba visa from now on.