Central Scotland Joinery (CSJ) replaced the roof-line around both our house and separate double garage, four external doors and eleven windows. At the initial meeting to discuss replacement of our windows and doors, we were asked what type of job we wanted. We replied that we were not looking for the cheapest installation but a quality job at a reasonable cost. The installation took place between 24 June and 3 July, 2019. Whilst there were elements of the installations which were not entirely satisfactory and shortcomings that required further attention, CSJ were very prompt in addressing any concerns, defects and the inevitable remedial works for a project of this size, which was completed to our entire satisfaction on 2 September. In terms of end quality of installation, you can take some comfort that, providing you take a keen interest in overseeing the work being done, they have a willing work force who are keen to provide a quality job, albeit at the upper end of cost expectations. It is not unfair to say that there was considerable time pressure on our windows / door team on the final Wednesday, as they were committed to undertake a new job the following day, in the North of Scotland. Things were more than a little frantic! What tips can we give ? 1) Whilst we are now very satisfied with the completed job and the quality of materials used, this should not detract from good practice in obtaining competitive quotations from 'trusted traders' of comparable quality. Our preferred CSJ sales executive was Gavin Keith who was very thorough. 2) If considering roof-line replacement, insist upon Andy, Mel and Ivor carrying out your job, who were extremely personable, competent and thorough. Finally, a special note of thanks to Jack, the plasterer, George, the roofer and, particularly, Stuart, the engineer, who attended to any deficiencies in the installation and remedials resulting from it.