I’m a genuine costumer, I was looking online for the tickets price, then the agent call me on my number regarding the tickets that I was looking for, and start persuading me to buy a flexible ticket and they said that I can change the time and the date easily if I can find similar ticket price, they will change it at no extra cost,I agree and purchase the tickets, after some time the flight got cancelled and they amend it for different date, I accept it, after 4 days I call the crystal travel and ask for different date, as I can see online the price is lower than my ticket and there is similar price as well, I asked on similar dates/time for the one online and they give me higher fare, and they asked me to pay extra, even I moved the date to December 2021, and January 2022,they still give me higher fares until I asked them why? Online is different case scenario. At the end I paid £102 extra plus £420 before , I was going to attend my mum funeral end up broke and not saying good bye. I’m asking everyone if you would buy flexible tickets, the agent would not be flexible and the fares is definitely higher than a normal fare price even if you move the date to next year. Please be careful with them.