The bubble wrap packaging was adequate but the cardboard sleeve around the item box was damaged and looked as if it had water damage and the item box was torn and looked used. The leaflet inside the box was also damaged. It definitely looked second hand although the company tried to assure me it was brand new. I will be returning the item. Very disappointed as it was a gift for a birthday. The company have offered a full refund including all costs. The item also needed my signature and as I was at work I ended up collecting it from the depot, so much for £10 express delivery!!