Mrs L D Withers
The bubble wrap packaging was adequate but the cardboard sleeve around the item box was damaged and looked as if it had water damage and the item box was torn and looked used. The leaflet inside the box was also damaged. It definitely looked second hand although the company tried to assure me it was brand new. I will be returning the item. Very disappointed as it was a gift for a birthday. The company have offered a full refund including all costs. The item also needed my signature and as I was at work I ended up collecting it from the depot, so much for £10 express delivery!!
Posted 5 years ago
We would like to confirm that all of our products that are for sale on our gifts website are Brand New and in perfect condition, we randomly check items before they are sent. The white sleeve around the box is a protection sleeve for the gift box, we understand that a gift box is a important part of a gift and therefore it is our company policy that we do not dispatch a item where the box is badly damaged. as for the water damage with we cant explain.

With regards to courier delivery, this is a express service and one that does require a signature, and easy tracking, unless there are special instructions from the sender (us) a courier company will not leave the goods without a signature. There is a space on the website for our customers to add a note where delivery instructions can be added, when placing a order.

We have reviewed our recent terms and conditions and will be making the courier delivery section more clear for our customers.

Best regards
Posted 5 years ago
Crusader Gifts is rated 4.89 based on 2,038 reviews

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