Mr N Cleave
Placed my order for a collection of Willow Tree statues for my wife's 40th birthday. Order arrived with 4 of the 5 statues being completely wrong. No problem I thought, I'll call and explain and with 1 week left before the Big Day they will simply apologise (for their mistake,) and offer to dispatch the correct items asap in order to arrive in plenty of time for the birthday and include a pre-paid envelope for me to return the incorrect items (at their expense)...how wrong was I???? I was met with complete contempt as a customer and treated like the mistake was my fault?! The manager stated that it was not company policy to send out replacement goods until the incorrect items hade been safely received by them. I explained that this would mean there wouldn't be enough time for the ordered items to arrive in time for the 40th birthday, and that given the time sensitive nature of this order (AND THE FACT THAT IT WAS THEIR MISTAKE AND NOT MINE!!!!!!) might want to consider being slightly more 'customer focussed' in 'bending' their company policy??? I was met with complete rudeness, contempt and was left outraged by the complete lack of customer service. If you are considering ordering a gift for an important occasion, you have been warned!!!! I will never again order from Crusader Gifts and I'm still left stunned by this companies approach to customer service.
1 Helpful Report
Posted 4 years ago
Crusader Gifts is rated 4.89 based on 2,030 reviews

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