The software works pretty well but the company itsself basically does nothing for you. You do all the expenses and reconcilliation yourself and most of the tax calculation is automated or you have to do it yourself so the accountant only looks at it for the corporation tax return. They never suggest ways you can save tax apart from the most basic standard ways. They never consult you about expected earnings for coming years to put in place any tax saving strategies. They never do what they say they will do unless you hound them. When I finally decided to close my business they told me it would take a couple of months but a year later they still had not done it so then it gave me issues with my tax return. I've had 5 different account handlers in 6 years all of which seem a bit clueless. You pay standard accoutning fees for a computer to do the work for them and the little work an accountant does is done very very slowly or not at all. I'll use an old fashioned accounant next time as I paid a lot less tax than with crunch.