"Crunch have unqualified or under-qualified staff who don't care about their clients.
About a month ago, I requested that my self assessment be done for me. I supplied all the relevant information (with the exception of 1 income source which I forgot to mention). After 3 weeks (which, by itself, is aweful as I'd expect 1 week, at the latest for a response), I was asked to approve my self assessment, when I remembered about the extra source of income. The accountants and I agreed that the income didn't need to be stated on the self assessment, which is fine.
Here's the problem, on my first self assessment, it was stated that I should have a £1.20 tax rebate. On my second self assessment (revised version), I owed £28.80.
So, of course, I questioned this, to which the accountants' response was "I apologise for any confusion. Upon review of your self-assessment we noticed that the tax deducted at source amount was slightly higher than stated on your P60. This is what resulted in showing a rebate of £1.20 and now with a tax liability of £28.80."
Now, let's assume I hadn't remembered the extra income (which would've been my fault obviously), I would have approved the first self assessment, which is incorrect and that would have been sent to HMRC and I would be committing some sort of tax evasion crime (I'm not a lawyer so don't know what crime it would be but there's no way it would be legal).
So, let's assume HMRC found out that the figures were wrong, I would be the one who gets penalised with fines, not Crunch, because the accountants are incapable of completing a self assessment correctly.
This shows that the accountants literally don't care. If it was me as the accountant, I would literally bend over backwards to make sure the self assessment is completed with absolute accuracy, because I would be well aware of the penalties and consequences of submitting an incorrect self assessment.
This is not the only problem, some others include, but are not limited to: unspecified ad hoc services and up to 2 days wait for a response to emails. The service is absolutely unacceptable and I would not recommend anybody to use Crunch."
Hi Richard, since raising your concerns our Accountancy Managers have been working with you to resolve them. I'm very sorry this experience caused you so much frustration, which is the absolute last thing we would have wanted for you and we are committed to ensuring you have what you need going forward.