“I couldn’t agree more with all the bad reviews below.
I have been a customer since 2012 and noticed the services getting poorer every year.
At this day, their services looks more like a bunch of automated emails rather than a true service helping you handling your tax efficiently.
I am now dealing with the worst customer experience, with late fee payments and been forced to pay a full year of subscription despite my wish to leave. I am currently seeking for legal help as anywhere else is a pro-rata based type of subscription.
I thought that a start up would had the decency to consider their old customers who endured the up and down of their development.
I am shocked of their very poor ethics and consideration against freelancers and small businesses.”
Hi Tom
My name's Andy and I'm the Client Experience Manager here at Crunch. I'm really sorry to hear about your experiences and will review first thing tomorrow when the office is open.
Rest assured we'll review and and be in touch as soon as we can. We'll pit things right if things have gone wrong.
Thanks for raising and leave it with me to review.
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Alice, Customer Support
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