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Customer Service
Would Work With Again no
"I found the Crunch online system and app, practically impossible to use. But the main problem came when I asked for advice on several personal, and business tax questions. I asked to speak to an accountant 7 times, each time I was deflected, and either given contradictory advice from client managers, or told to search the topic and read an article on the crunch site. Several things were not filed with HMRC, despite me receiving emails from Crunch stating that they had been filed. Crunch is not cheap for a Ltd company, at £1000 a year - and this doesn’t include and personal filings. I now have an actual accountant, who is apauled at the advice crunch gave me. I’ve had to spend thouasands of pounds rectifying the problems caused by crunch. I really don’t know what crunch are providing...there are easier to use online systems for £3 a month. Crunch try everything to stop you speaking to one of their accountants, even though they advertise ‘unlimited advice from accountants’ so what you are paying for, I don’t really know. My accountant advised me to ask crunch for a full refund for any premiums I paid, which I have requested - but I haven’t yet heard anything back. The client managers all seem very nice, but you get different advice every time you speak to someone."
Posted 1 year ago
Hi Thomas,

My name’s Luke and I’m the Client Experience Coordinator here at Crunch. I’m sorry to hear that you’re unhappy with the service you received during your time with us.

Our Client Experience Manager, Andy, has been looking into your complaint and will be contacting you separately to discuss the issues you have described.

Please leave this with us and we’ll be in touch as soon as we can.

Kind regards,
Posted 1 year ago
Crunch is rated 4.24 based on 271 reviews

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Alice, Customer Support