Poor customer service and lacked the ability to relate law to personal circumstances. Answers to questions I raised were generally in the form of heavy caveats and what seemed like copy and paste of law rather than how it impacted me. I had to do the leg work to work out how it impacted me. I expected more. I can read the tax law, I want my account to apply it to my circumstances. Additionally their software sometimes gets updated unknowing to you which can cause hours of frustration. For example, the process for uploading bank statements changed, nothing was communicated to me and after several emails asking for help the resolution required me to re-code around 9 months of bank statements.