This company has appalling customer service. I was a customer for over a year and I wish I'd just gone with an accountant instead as not only would it have been cheaper in the end but the service would have been much better. They must cycle through staff pretty quickly as you're supposed to have an account manager but mine changed 4 times over the period. Without any introduction, by the way. This kind of thing, combined with the fact that the main staff you speak to are not actual accountants, makes for a very disjointed experience of customer service. They sell it well but it's not worth the money. Their software is slow - and you can get xero free anyway - and you'll spend ages trying to sort something simple out through email chains. Between the amount managers things also get lost, which means you have to spend precious time and effort chasing them up for things you're paying them to do. You can't trust the job to get done with Crunch. When it comes down to it, the quality of their advice is not great. For the most part it's regurgitated from what's on their website so if you don't understand it that way, they can't really help you. Get yourself a free or inexpensive accounts tracker like xero, and get an accountant to check our do your self assessment. I got tempted in by the cost of accountants but it's end up being a false economy. If you're going to pay someone, make it someone you can trust to get the job done and who will give you piece of mind. Your time iand sanity are worth that. Don't be fooled by their nice salespeople. Their service is awful.