It is my second year in business, and I can admit that when you start a venture, yes there are bumps along the way. Admin and banking is definitely NOT my area, and despite a few bugs from the system, I am happy with Crunch. It is much better now that at the beginning 18 months ago and I feel this company is also evolving in its best possible way. I was dealing with different account managers back then and I was struggling to make everything work smoothly on the system. However I have now been dealing with Rosie Hands for the last 5/6 months and she has been absolutely amazing to work with. She is very patient with all my questions, quick to answer and always willing to help, she has definitely been a huge help so far in getting everything right for my business on the admin side. 5 star customer service on that side for sure.