Customer Service
Would Work With Again No
Potentially an outstanding service but they are consistently let down by an unwillingness to listen to users and implement even small development changes. Couple of examples: I pay VAT by direct debit. I have no control over when this money leaves my account, but every quarter I get an email telling me my payment is late. This email is of no interest and is frankly spam. HMRC takes the payment and the payments are made on time. Can I opt out of this spam by telling crunch I pay by direct debit? No. Have they implemented this change MANY YEARS after being requested? No. Why not? 5 minute change. Other example, they have a timeline feature that reminds me of my birthday, my FORMER employees birthdays and they cannot remove birthdays from my corporate timeline. Guys, this isn't facebook. Stop this nonsense immediately. I don't need accountancy software reminding me of the birthdays of people who left the company 6 years ago. The software also isn't scalable. If you've been with crunch for a while you will see an ever increasing list of people you can pay bills too. I hired a flat in 2010 and they are still on the list. Can they be removed? no. Can they be archived? no. Can they be hidden? no. So the list just keeps on growing. Simple UI changes that would make a huge difference. Considering leaving unless they invest in better software.
2 Helpful Report
Posted 3 years ago
Crunch is rated 4.24 based on 276 reviews

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Alice, Customer Support

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