I recently became a customer of Crunch following some good work by their sales team; the cloud based system seems quite straightforward too; however that's where the good bit ends. Many of the 'helpful' guides provided are woefully out of date and much of the 'guidance' received has either been wholly incorrect or materially incorrect and misleading. Consequently, I've had to spend previous time verifying pretty much everything they tell me by checking guidance on HMRC and gov.uk websites, contacting reputable accountant forums such as accountingweb and generally doing all the things I'd expect to be done by the team. On one occasion, when I asked the account manager to get clarification, the accountant simply quoted directly from gov.uk and included a link to the relevant page (which I'd already read and found irrelevant). Simply put. Not enough focus on actually helping the customer to successfully use their system! Somewhat shocked, quite surprised and very disappointed.