Booked our cruise in January and paid hefty deposit. My companion is over 70 and as a result of COVID had no choice but to cancel our booking in March due to government advise and that she would have been in isolation when the cruise was sailing. The cruise was subsequentially cancelled Cruise 118 confirmed that we had no option but to do this and that we would get all our deposit back. Cancellation was confirmed by 118. Cruise was for June and yet we are still waiting for our deposit back. 118 are blaming MSC and have ‘escalated’ our complaint. This saga has been going on for months and now we are being given the silent treatment, I have used 118 in the past and been pleased with their service, no more. DO NOT USE OR TRUST THEM