We booked a stay and cruise to Dubai which included free tickets to the Burj Khalifa. Having got a taxi there we found that the tickets supplied were out of date so had to purchase new ones, an expense that we clearly hadn't catered for. Our receptionist at the hotel contacted the supplier on 29th February, and sent copies of the out of date tickets and copies of the receipts for the new ones on the same day. I am well aware of the issues due to COVID19 but this happened prior to the lockdown and they are still using this as an excuse as to why we haven't received our refund. Be careful when tickets for excursions are included in the cost. Not happy at all with the service.