Having returned from a 14 night cruise to the Caribbean on the Azura on February 8th we had cause to complain of the stink of human waste particularly on the outside decks which prevailed throughout the cruise.
Our complaint was redirected to P&O who offered a derisory £150 compensation for the cabin. This we reluctantly accepted, although at the time of writing this has not been received.
On further investigation and shown on the P&O website it was discovered that the stink of human waste was known to them at least from the 11th April 2019 as per reviews posted.
It is my contention that 118 as the seller of the cruise failed in their duty of care as have P&O in not disclosing this problem when selling the cruise.
The cruise was mis-sold. Both P&O and 118 continue to sell cruises on the Azura in full knowledge of the stink of human waste.
Not the level of care expected and damages both brands.
BEWARE! Poo&O and the Azura at least until her April refit has been done. As for 118 Is not a company that we will be trusting again.
4 years ago
Cruise118.com has a
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