We have booked a complex holiday with you, which includes lots of flights, hotels, land tours and a cruise in and around South East Asia. Whilst every member of staff have been helpful to date they do not always come back to me, and after booking this with you over a year ago we still do not have a written itinerary we can follow, day by day. Hotel details are still missing amongst other things, and I've asked for the information several times. Now we are doing visas this is making life more difficult for us. As your Company compiled the agenda within a months holiday, I would have expected a clear itinerary to follow almost from day one. This has been an expensive experience for us both in wasted time and frustration, not to mention money, if your Company cannot deal with complex Holidays you should not sell them in the first place. I would like someone to contact me please.