"Andrea McDiarmid, cruise concierge, was excellent and is exceptionally good at her job and the reason I gave a 'good', and the only reason I booked the cruise through this company. I was not so impressed with the after sales, customer service and found the person I spoke with slightly defensive to the extent that it has put me off using Cruise 118 again (this was the first time I used them) and reason for the 2* customer service. The whole experience was a bit of a learning curve and has highlighted some charges I need to clarify in future, with any agent I book with. I would recommend using cruise 118 ONLY if Andrea can book your cruise, AND get a breakdown of your charges so so you are clear what is 'free' and what is not."
Here at Cruise118 we strive to give the best possible service and appreciate your feedback.
We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.