Initially spoke with Louie - extremely helpful during the 2 -3 days it took to confirm the cruise booking. He sometimes phoned me twice a day.
Cruise booked and then no answers to my various emails or calls.
Clearly Cruise 118 is a sales orientated company with good people skills at selling and virtually none when the sale is made. Therefore - no real customer service, values or skills.
Spoke to the Cruise company direct - they are much more helpful and are aware of the issue.
If you look at the reviews you will see positive comments because C 118 are helpful at the pre - sale stage.
I will not use Cruise 118 in the future - I will book directly with the cruise company.
Cruise 118 add no value after the sale is made.
5 years ago
Cruise118.com has a
4.8
average rating
from
14,828
reviews
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