My past experience with Cruise 118 has been good. On this occasion, I was left wishing I hadn't booked my holiday with Cruise 118 as the wealth of information and the importance of obtaining the correct visas is crucial to sailing or not on the ship. As I am sailing on a world cruise on the Arcadia in January 2018, I contacted the Cruise Concierge Customer Experience Team who told me, as we are a Travel Agent we do not provide information relating to the ports of call and related visas. Thankfully my usual Cruise Concierge came to the rescue and telephoned P&O and obtained the information which I needed in order to obtain the correct visas for my pending trip. I was further surprised to learn when I visited a local High Street Travel Agent to ask them if they provided Visa information at the time of booking they confirmed that is a usual part of their service. Kind regards, Christine