I know it is difficult times due to the current situation. We are due to start our holiday/cruise on Friday 5th, due to travel into USA cannot. I have made a number of attempts to contact 118, originally informed would be emailed a form on 18th, asking what we would prefer ie refund FCC etc, no email to date. Contacted the concierge team via webchat on 25th, informed that the Contact service manager stated that a member of customer service would be in touch, no contact. Contact services shut at 4pm, so when working difficult to contact. Poor
2 years ago
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