I have booked two cruises with Fred Olsen for two 'back to back' cruises. The first cruise was done easily through C118. BUT the second on was a disaster in that FO telephoned me and offered me the second cruise 'back to back' - same ship same cabin as the one before it. I put it on hold with FO and tried to get hold (telephone) of C118 without success. I eventually left emails for at least 4 of your staff - but after a day or so I heard nothing. So as as I didnt want to lose the deal, or the cabin, I booked direct with Fred Olsen. I didnt want to but it was the only way I could see to ensure I got the Owners Cabin / Olsen Suite. So both C18 and I lost out. And it was a time waster. Shame.