Thank you for your email requesting my comments on the booking process so far: On the final page of the booking process under 'What Happens Next', Item 1 states that I will receive a confirmation of booking email, but I haven't received one yet and it is over 48 hours since I made the booking and your FAQs say that I should receive that email within 24 hours. QUOTE: "You will receive a Cruise118.com confirmation email within 24 hours and you will receive an invoice from your cruise line within 21 days of booking". Also on that final page under 'What Happens Next', Item 2. states "Your personal concierge will give you a call tomorrow to introduce themselves and answer any questions, look out for this number 0161 333 4459. I added the phone number to my phone's contact list on Sunday and made sure that I didn't leave the phone unattended all day yesterday but no call was received. I have also had the phone with me all the time so far today but still no call has been received from you. So, I would appreciate the promised emails and phone call and especially one confirming that the booking has proceeded correctly and that the deposit payment has been made. You obviously have my correct email address otherwise I would not have received your email requesting my experience of booking with you. I look forward very much to receiving a call from you as I have a couple of questions that I wish to ask. Thank you for your assistance.