Crofton and Hall wasn't able to proceed let alone deliver my order to this day (3 weeks now), I had to contact the manufacturer (!) of the item to intervene. I received one message from the sales director after my complaint, saying something about a "system error" but I don't believe it, as they could send a confirmation email, a payment received email and even today a review the product you bought email (which I can't because they didn't deliver it). Marks & Spencer delivers within 48 hours outside the UK and without taking my money in advance, that's what I call outstanding customer service and a professional attitude. Crofton & Hall is definitely the opposite (and to posh to deliver).