I initially spoke to a lady and confirmed I required a box to be taken to Birmingham the same day to be received by at latest 5.30. I was not told this would be an issue. I gave my details including spelling email - I was told I'd receive a confirmatory email - I didn't. I chased this up and spoke to another person - email was incorrectly spelt. Issue also relating to collection time and I was then told the item could not be collected until 5.30 and was unlikely to get to destination until 6.30-7pm. (Was in fact collected at 6pm). Inconvenience caused to all concerned and therefore are very unlikely to use this service again - had matters been different and the service acceptable it is likely we could have put work forward to you in the future. Very disappointing.