It Started off rather well, when booking the service, I have been advised of the max (free of charge) 15 minutes waiting period and that we would have to carry the cost for any longer waiting time. However, it was not made clear that once the waiting time is exceeded 15 minutes we will be billed for the entirety of the waiting time (including the initial free 15 minutes). The Driver did have to wait as the goods were not ready for collection upon arrival, which was 10 minutes prior the agreed time of pickup. However, the feedback from our colleagues was disappointing as he seemed unprofessional when answering the phone. Furthermore, the driver confirmed that he was waiting onsite whilst the goods were readied for collection, which could not be confirmed by. Overall, the goods arrived, but it was not a great experience for most parties involved.