I’ve never had a problem with buying goods in store so this review only applies to the ONLINE side of the business. The online service is ridiculously slow & it’s customer service is no better. In this era of online shopping, not sending out goods until a week after they were ordered is unacceptable. The goods didn’t arrive until around 4 or 5 days after that. I couldn’t cancel the order & because they had arrived SO late, I had had to buy elsewhere. I didn’t even try the trousers on & sent them back by return of post. When I explained the situation to Customer Services and asked for the postage to be refunded because of the delay - this was refused. Emails took days to be responded to, I tried phoning to no avail. I felt very undervalued as a customer. A very poor decision not to refund the postage, in my view as I will not be using this online service again. Nor will I recommend to others, infact I actively discourage anyone from using the online service. I have kit to replace this winter - sadly, this frustrating experience means, I won’t be buying from Cotswold again Appalling.