"Good quotes and speedy response when things went wrong. The drawback that I experienced was that their network is limited. Out of the five options offered, my preferred solicitor could not take my case (which I was told after paying for the search pack and putting down a non-refundable deposit), and three others had terrible reviews, both here and elsewhere. That left me with only one other option, which made me very uncomfortable. The first few days were nerve-wrecking, as the new firm did not get in touch promptly to start the case, and the receptionists were particularly unhelpful. Things seem to be going smoothly now though.
I hope the Conveyancing Calculator has taken note of the additional questions they need to ask from the get-go (in my case, my deposit is a gift from abroad, which my preferred solicitor turned out not to be insured for). I would have been able to make a better informed decision before committing to using their services. My tip to others: don't go with the Conveyancing Calculator if you don't see at least two firms you'd be really happy with!"