"I emailed your company regarding debts I had all over the place and you called me back almost immediately to discuss this with me, I dealt with Elizabeth Whitehead (doesn’t mind you calling her “Liz” because she is such a peoples person!
She quickly helped me to do a credit score and totalled up my debts, she even found a debt I didn’t even realise I had!
She then advised me of a range of options I could go through and she even provided contact details for me to take the next step.
Being honest I hate speaking to people on the phone but Liz made me feel completely at ease.
She levelled with me, spoke professionally to me but in a calm and friendly way and completely understood how stressed I was. She was just brilliant the way she handled my case. She even advised me that if I had any worries I could email her in the evening when you were closed and she would be in touch during office hours to discuss!
I have not slept properly for months due to stress and last night I had the best sleep ever thanks to Liz and her support!"