I would rate the service i got was good but the item and the description was very poor.. Having just started work in a freezer warehouse i was in a rush to buy something to keep my feet warm, the clothing provided by employers where all made buy flexitog and are very warm so i presumed their shoe would be the same. I opted for the Flexitog Polarsnug 410 Fur-Lined Zip Up Boot as the read up seemed good especially the part were it said Fur & foam lined - dual layered for warmth and comfort, whilst i must admit they could be warmer then a pair of flip flops that's as good as they get, nor are they comfy. I had been wearing a pair of old site boots i picked up from b&q 5 years ago for £20 so thought i would get the ideal footwear for the freezer.. I wore the Flexitog boots for one shift at work, my feet were feeling a bit colder then usual whilst i was in the car on my way to work, then absolutely freezing when i entered the cold store, i had no other footwear to use so had to do an 8hr shift with cold toes/feet. When i got home from work i threw them back in the box and they have stayed there since. A complete waste of £64.24p as they are niether use nor ornament and would make ugly door stops. So if anyone else is new to the food/freezer/coldstore industry and completely in the dark; as i was, then i would advise to ask around before you rush to try and help yourself, and steer well clear of the FlexiTog Polarsnug 410 Fur-Lined Zip Up Boot As they are NOT fit for purpose.! https://www.completesafetysupplies.co.uk/protective-footwear-c68/freezer-chiller-safety-boots-shoes-c144/flexitog-polarsnug-410-fur-lined-zip-up-boot-p480 Update 10/04/2019. like I said I don’t have any issues regarding complete safety supplies I think the service and customer support is 2nd to none. I was contacted by them regarding the cold feet issue after this review and was sent 2 pairs of socks which I can now confirm make the the boots usable. Feet are a lot warmer and comfier then before. I would suggest getting a size bigger then you require though then you give yourself room for thick socks. Regards Dave