I have give this company two chances now but after my most recent experience I will never use them again. Ì have a disabled double incontinent 5 year old child and this company have completely taken away his dignity. I put in an order for my son's products in good time to ensure we didnt run out the cost came to just short of £100. Six days later I realised I had not had any update and we were running seriously low on nappies so I emailed them. Ì got told a large part of the order was not in stock so did I want them to split it, I was furious to have not been contacted at any point to tell me the product was out of stock. Given we were about to run out I said yes send the order out and presumed given that I had told them we were in dire straits they would post next day delivery . We had to buy adult pull ups from the local shops purchasing 3 different brands but all were too big. Two days later still no nappies so I telephoned for update to be told by the manager that none of our order was in stock and I should not have been told it was. She did not know when they would be in. My son has now had numerous fecal accidents causing him much distress and soiling his clothes and at one point my parents chair and husbands jeans. Ì have had to lie him on toilet floors to clean his legs and feet. All this because the company did not inform us of problems with their stock then lying about it so we couldn't rectify the problem using another supplier. Ì told them to cancel the order and refund us which the manager agreed to. This has not been done, contact has been ignored so I have had to escalate via PayPal (thank God I used that payment method) talk about adding insult to injury. This company could have had our custom for years to come at £100 a month minimum - their loss!