ITEM NOT FIT FOR PURPOSE. The batwing pillow I ordered was much smaller than I was led to believe in the write up, it is of very poor quality and offers zero support. The illustration shows it positioned as a seat with arms, this is not the case. I am a small person but the back of the cushion only goes half way up my back, and the arms (batwings) serve no purpose whatsoever as they are not at the side to rest my arms on, they simply stick out at the back. Returning it is not an option given that I have to pay high return postage, I guess the company gets away with people keeping poor quality goods sold under false representation due to this cost. A complete waste of money, I won’t be buying from this company again. I would have liked to upload a photo to demonstrate the issues, the review system offers it but in theory it does not function, i.e. there’s no tab to click on to upload a photo. Bad experience, very disappointing. UNDER CONSUMER LAW I AM ENTITLED TO A REFUND, ITEM DOES NOT MATCH DESCRIPTION and under this law I am not required to cover the cost of return postage. Please contact me to arrange this.