They have lost parcel 8V33G6838516A063, and when I emailed asking for a claim form they have repeatedly stated the following clearly as delaying tactics. "The claims link was sent on a separate email. I would advise you to check your spam/junk mail as well." which it wasn't. Then when I chased they stated "I'm sorry to hear that you've yet to receive the claims form so we can progress with your lost parcel claim. I've raised this back to our claims team to ensure this is sent out with urgency. You can expect this to be received within the next hour" Then when I didn't receive it again they have now said "So that I am able to assist you accordingly, could you please confirm the email address the link can be sent to? " I sent the requests from the email address linked to the account used to buy the parcel. In the past it is just a number of headings you put text answers to and attach proof of purchase and there is no separate form. And now they seem unable to send a form when they reply as if it some top secret document. And when I rang to complain about this I was told "sorry there seems to be a problem with the claim forms" then he hung up on me. Are you seriously having a laugh in your call centers? Worst company I have ever had misfortune to deal with.