On October 28, 2019 I gave a Collectplus representative at Premier Convenience shop, Hyde Road, Manchester, a parcel to be returned to Laredoute. The parcel didn’t get to Laredoute and Collectplus investigated the issue and told me that the representative gave the parcel to some driver, I don’t have a clue who this driver is. Laredoute didn’t receive the parcel meaning Collectplus lost or stole the parcel. I have made a query about this with Collectplus and they told me they have forwarded it to management for a decision and the person who responds on Twitter keeps saying I should contact Laredoute for advice and support yet it’s Collectplus who lost/stole my parcel. Up to this day they are refusing to pay me 35.19£ for the cost of the jacket. I have sent them screenshots of all the documents they need to verify this query and they are still giving me a run around. Each time I call Collectplus I have to keep explaining the issue over and over again. On several occasions they have been promised a call back within 20 minutes and no calls after two hours and I keep having to call them back each time. So Collectplus if you have some dignity and shame please pay me the 35.19£ for the jacket. I don’t even understand what’s so hard for them to accept Collectplus representatives/workers stole or lost my jacket. Laredoute has already confirmed they didn’t receive the jacket.